The first step you should take to address your kilo problem is to contact the customer service department of the company from which you purchased the product. Depending on the particular product, the customer service department should be able to provide you with information about how to return or exchange the product, as well as answer any additional questions you may have. Additionally, the customer service department can provide information about any warranties that may apply to your product. If you are unable to reach the customer service department directly, you may be able to find the necessary information on the company's website.
If the customer service department is unable to help you with your kilo problem, you may need to contact a regulatory agency. Generally, regulatory agencies are responsible for monitoring the safety and quality of products that are sold to consumers. Depending on the particular product, the agency may be able to provide you with information about how to return or exchange the product, as well as answer any additional questions you may have. Additionally, the agency may be able to provide information about any recalls that may have been issued for the product.
Finally, you may need to contact an attorney if you have suffered an injury or other loss as a result of the product. An attorney can help you understand your legal rights and can provide advice about how to proceed with a potential lawsuit. Additionally, an attorney may be able to provide assistance with negotiating a settlement or other resolution to your case.